Warranty Policy for The Stone Bake Oven Company

At The Stone Bake Oven Company, we take pride in the quality of our ovens and
related products. We will review genuine manufacturing or material faults fairly and
reasonably.
Because our products are specialist, hand-cast, and often used in demanding
environments, warranty claims are assessed in context and are subject to the terms of
this policy.

2. Warranty Periods

Unless otherwise agreed in writing, the following warranty periods apply from the date of
delivery or, where installation is carried out by us, from the date of completion:
 2 years for the main oven structure against defects in materials and
workmanship
 12 months for accessories, ancillary items, and non-structural components
 12 months for installation workmanship where installation is carried out by The
Stone Bake Oven Company
Any different warranty period stated in writing for a particular product, component, or
project will take precedence.

3. What This Warranty Covers

This warranty is intended to cover defects in materials or workmanship that arise under
normal and proper use during the applicable warranty period.
If a valid warranty claim is accepted, we may, at our discretion:
 repair the product
 replace the product or relevant part
 provide a refund or partial refund
 offer another reasonable remedy
The appropriate remedy will depend on the nature of the issue, the age and condition of
the product, and practical considerations.

4. What This Warranty Does Not Cover

This warranty does not generally cover:
 normal wear and tear
 cosmetic changes, weathering, staining, or surface ageing

 minor variations in colour, texture, or finish
 fine hairline cracks that can occur during curing or normal use
 damage caused by incorrect installation, misuse, neglect, impact, or accident
 damage caused by failure to follow curing, operating, maintenance, or care
instructions
 damage caused by unsuitable fuel, including inappropriate or poor-quality wood
 damage caused by modifications, unauthorised repairs, or improper handling
 damage caused by site movement, unsuitable bases, structural support issues,
or environmental conditions
 defects or issues arising from installation by third parties
 commercial loss, loss of profit, loss of revenue, or business interruption
Fine hairline cracks and minor natural variation are common characteristics of hand-
cast wood-fired ovens and do not automatically indicate a defect.

5. Customer Responsibilities

To help protect your product and preserve any warranty rights, you should:
 follow all curing, installation, operating, and maintenance guidance provided
 use the product only for its intended purpose
 use appropriate dry, seasoned hardwood or other approved fuel where
applicable
 ensure the oven is installed on a suitable, stable, weight-bearing base
 protect the oven appropriately from weather and moisture where recommended
 stop using the product and contact us if a serious fault is suspected

6. Making a Warranty Claim

If you believe there is a fault, please contact us as soon as reasonably possible with:
 your name and order details
 a description of the issue
 photographs or videos showing the problem
 any other information we reasonably request
We may ask for further evidence before deciding how to proceed.
You must not carry out or arrange major repair work without our prior agreement if you
want us to consider the matter under warranty.

7. Inspection and Assessment

We may assess a warranty claim using photographs, videos, remote review, technical
discussion, or site inspection where appropriate.

No repair, replacement, refund, or other remedy is guaranteed until the claim has been
reviewed and accepted by us.

8. Remedies

If we accept a warranty claim, the remedy offered will be at our discretion and may
include repair, replacement, supply of replacement parts, or another appropriate
solution.
Where a replacement or repair is provided, this does not necessarily restart the original
warranty period unless we expressly confirm otherwise.

9. Exclusions for Third-Party Costs

Unless we expressly agree otherwise in writing, we are not responsible for third-party
costs connected with a warranty issue, including:
 installer or contractor fees
 crane or lifting costs
 access equipment costs
 removal or reinstallation costs where installation was not carried out by us
 loss of use
 loss of business or revenue
 accommodation, travel, or scheduling costs

10. Statutory Rights

Nothing in this Warranty Policy affects your statutory rights.
If you are a consumer, you may have legal rights under UK law in relation to faulty
goods, goods not as described, or goods not of satisfactory quality. This policy is in
addition to, and does not replace, those rights.

11. Contact Us

If you have any questions about this Warranty Policy or wish to make a claim, please
contact The Stone Bake Oven Company using the contact details published on our
website.